Refund Policy

Last updated 10/08/2026

1. Our Commitment to Quality

We take great care to ensure the quality of all products sold on our website, but we cannot guarantee flawless quality in every case. Should you receive a product that falls short of your expectations, you have the right to request a refund. Refunds can be processed within 7 days under certain conditions

2. When Refunds Are Available

You may request a refund within 7 days of purchase under the following specific conditions:

a) Quality Issues

  • The product contains significant errors, omissions, or inaccuracies that affect its educational value
  • The content is outdated or does not align with the current Kenyan curriculum (CBC, 8-4-4, and KMTC)
  • The marking scheme is incomplete or incorrect

b) Technical Problems

  • You are unable to download the file due to website errors or broken links
  • The PDF file is corrupted, blank, or unreadable
  • You did not receive the download link or email confirmation

c) Wrong Product Delivered

  • You received a different product from what you ordered
  • The product description on the website did not accurately match what you received

d) Duplicate Purchase

  • You accidentally purchased the same product twice in a single transaction or within a short period

3. When Refunds Are NOT Available

Refunds will not be granted in the following situations:

  • You have already downloaded and accessed the product (unless it falls under the quality/technical issues above)
  • You simply changed your mind after purchase
  • You found similar or cheaper content elsewhere
  • You did not read the product description before purchasing
  • The issue is due to your own device, internet connection, or email problems

4. Exchange Option

If you prefer, you may request an exchange instead of a refund. For example:

  • Exchange a wrong subject for the correct one
  • Exchange a corrupted file for a working version

5. Refund Process

Once your refund request is approved:

Refunds will be issued using the same payment method you used for the original purchase

Abuse of Refund Policy

We reserve the right to:

  • Deny refund requests from users who repeatedly abuse the refund policy
  • Suspend or terminate accounts of users who engage in fraudulent refund claims

How to Request a Refund

To request a refund, follow these steps:

  1. Email Us: Send your request to academicsmade11@gmail.com

2. Include the Following Information:

  • Your full name
  • Order number
  • Date of purchase
  • Product name(s) you are requesting a refund for
  • Proof of payment (M-Pesa message)
  • Clear explanation of the issue (e.g., quality problem, technical error, wrong product)

3. Time Limit: Your request must be submitted within 7 days of the purchase date.

4. Response Time: We will acknowledge your request within 48 hours and provide a resolution within 14 days, as required by the Consumer Protection Act

For questions about this Refund Policy or to submit a refund request, contact us through our email academicsmade11@gmail.com or through our contact us page

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